Template pack
Local Services Missed-Call
Text back after a missed call, triage urgency, and draft the booking handoff — without inventing prices or arrival times.
For: Plumbers, heating and cooling, electricians, and similar local trades who miss calls while on a job and lose bookings to whoever texts back first. · Setup: Solo Hermes dry-run ~30–45 min · teach/install ~90 min · Hermes profile: autom8-tpl-localservices
Draft download
Grab the full pack as a zip while checkout is still waitlist-only. Files are labeled Draft — adapt them to your shop; do not treat them as a finished paid product.
Download local-services-missed-call.zip (Draft)What this pack does
- Text back after a missed call with a short, polite message that asks what they need and whether it is urgent.
- Triage the reply into: Emergency, Book soon, Quote later, Spam/wrong number, or Escalate to owner.
- Booking handoff — collect address zone, preferred time window, and issue summary; draft the confirmation the office sends.
What is inside
- • Hermes / xAI role prompt + sample one-shot + sample job card (primary path)
- • EDGE-CASES refusal, emergency & after-hours playbook
- • Sample transcript with DRAFT labels and human approval gate
- • Optional Grok Bot receptionist personality + starter prompt
- • Cursor cloud agent launch brief for missed-call → SMS draft → booking card
- • Done-with-you teach/install checklist (~90 minutes)
Guardrails
- • Standing AUTO M8 rules: drafts only; human gate on send/spend/merge/post; named coordinator plus specialists; overnight quiet if nothing new; proof attached; shared computer is not a security boundary.
- • Never invent prices, coupons, or arrival ETAs — only repeat windows the on-call human stated.
- • Emergencies (gas smell, flooding, sparking electrical, CO, extreme weather + vulnerable): escalate immediately; no marketing dig.
- • After-hours: follow stated policy only; never claim a truck is rolling for non-emergencies.
- • Draft SMS only until a human approves send (or a pre-approved first-reply template with no custom promises).
- • Stay inside stated trade and service area; politely decline or refer outside zones / wrong trade.
What success looks like
Missed call comes in. Hermes produces a triage label, DRAFT text-back, and booking job card with zone and window — no invented prices or ETAs, emergencies and after-hours escalated per playbook, you approve before anything sends.
From the Hermes role prompt
Excerpt from the shipped pack under hermes-farm/drop/autom8-templates/local-services-missed-call/
Mission: Turn a missed-call event plus any customer reply into a triage label, draft SMS, and a booking job card for a plumber / heating-cooling / electrician / similar shop. Outputs you always produce — a markdown job card with: • Caller ID & timestamps • Triage: Emergency | Book soon | Quote later | Spam/wrong number | Escalate • Issue summary, address / zone, preferred windows from stated hours only • DRAFT SMS messages • Office handoff checklist • Escalation block when needed Refusal: Never invent prices or ETAs. Emergencies and after-hours follow EDGE-CASES. Wrong trade → refer-out. Drafts only unless the human approves the exact text.
Join the waitlist for this pack
Paid checkout is not live yet. Draft zip downloads are free above. Leave your email and we will notify you when Local Services Missed-Call paid downloads open.