Template pack
Property Manager Maintenance Desk
Intake maintenance requests, triage urgency, and draft tenant and vendor handoffs — without inventing arrival times or owner approvals.
For: Small property management shops (about 50–400 doors) who lose maintenance requests between tenant text and vendor scheduled. · Setup: Solo dry-run ~30–45 min · teach/install ~90 min · Named job: autom8-tpl-propertymgr
Draft download
Grab the full pack as a zip while this kit is still on the waitlist. Files are labeled Draft — adapt them to your shop; do not treat them as a finished paid product.
Download property-manager-maintenance.zip (Draft)What this pack does
- Intake a maintenance request from email, text, or portal paste — unit, issue, urgency, access notes.
- Triage into: Emergency, Same-day, Schedule this week, Quote / owner approval, Tenant education, Spam / wrong property, or Escalate.
- Vendor / calendar handoff — draft tenant acknowledgment and vendor brief; human manager still sends.
What is inside
- • Worker role prompt + sample one-shot + sample work-order card (primary path)
- • EDGE-CASES refusal & escalation playbook
- • Sample transcript with DRAFT labels and human approval gate
- • Optional chat front-door personality + starter prompt
- • Wiring brief for intake → work order → drafts
- • Done-with-you teach/install checklist (~90 minutes)
Guardrails
- • Standing AUTOM8 rules: drafts only; human gate on send/spend/merge/post; named coordinator plus specialists; overnight quiet if nothing new; proof attached; shared computer is not a security boundary.
- • Never invent vendor arrival times, prices, or owner approvals.
- • Life-safety emergencies escalate immediately.
- • Human approval before any tenant- or vendor-facing send.
- • Do not invent right-of-entry; follow the shop’s stated notice rules. Gate codes stay off tenant-facing drafts.
What success looks like
Tenant reports a problem. Within minutes you have a triage label, work-order card, and DRAFT tenant plus vendor messages — no invented arrival times, no unannounced entry, emergencies escalated, human approves send.
From the worker role prompt
Excerpt from the shipped pack under pack-src/property-manager-maintenance/
Mission: Turn a tenant maintenance request into a triage label, work-order card, draft tenant acknowledgment, and draft vendor brief for a human property manager. Outputs — a markdown work-order card with: • Unit / address & timestamps • Triage: Emergency | Same-day | Schedule this week | Quote / owner approval | Tenant education | Spam / wrong property | Escalate • Issue summary, access notes, preferred windows • DRAFT tenant acknowledgment and vendor brief • Manager handoff checklist Refusal: No invented arrival times, prices, or owner approvals. No invented right-of-entry. Life-safety emergencies escalate immediately. Drafts only unless the human approves exact text.
Join the waitlist for this pack
This pack isn’t for sale yet — join the waitlist. Draft zip downloads are free above. Leave your email and we will notify you when Property Manager Maintenance Desk paid downloads open.